Multinational Electronics Manufacturer Uses ELearning Content To Train Field Engineers

Our client is one of the world’s leading global electronics manufacturing service providers. The multinational company has manufacturing operations in more than 40 countries and has a workforce of nearly 200,000 employees.

The Ask

Our client wanted to train field service engineers on their products. For this purpose, they needed digitized, self-paced learning content that was to be custom designed and developed to support their specific needs.

Training curriculum was custom-designed and digitized by NLL Academy SMEs in collaboration with the client’s SMEs. Self-paced learning mechanism eliminated the need for instructors.

Our Solutions

Our experts carefully understood the outcome that the customer desired and consequently designed, developed & executed a fully customized training program by leveraging NLL’s robust training ecosystem

Gathered on-site information, including pictures and demo videos of operations and maintenance or trouble shooting tasks
Customized training curriculum according to client’s process and requirements
Automated the learning process and eliminated the need for instructors
Unlimited access to our proprietary Learning Management System ensured smooth management of training schedules, live training sessions and tracked professional development
Developed training modules with 60-minute long tests with inputs from the client’s SMEs
Post assessment, certification was provided to all engineers
Set up special metrics to track performance and progress

Impact

Onsite instructor was needed

months, the field engineers gained complete knowledge of client’s products